we have a priority aim to enhance the experience of our
valuable customers. We at UMBRELLA guarantee the rights of our customers and
keep them aware of every instant by offering advice through
wbminternational.pk, social media, and catalog. The below-mentioned policy is
for the same services and applicable to all the placed orders within the
country, on our online stores.
ITEMS THAT CAN BE RETURNED
UMBRELLA is giving the
facility of return service in case of receiving the defective product or not in
accordance with our customer’s specifications. If the customer is not satisfied
with what he or she ordered and what is received than the customer has a right
to return it easily within the provided time limit and:
that is being returned by the customer must be complete and intact.
not be the utilization of received product which is being returned.
should be unblemished and intact.
Product is damaged (physically destroyed or broken) / defective (dead on
Product is incorrect (presentation different on the website) / incomplete
is “No longer needed” (you no longer have a use for the product / you have
changed your mind about the purchase / you do not like the product after
opening the package).
ITEMS THAT CANNOT BE RETURNED
are final sale, returns & exchanges are NOT possible on any accessory.
If the product
is not complete or if even a single item is missing.
If the product
is customized according to size, style, and fabric.
If the product
gets stained and got damaged even a bit.
sale merchandise cannot be returned.
PROCEDURE FOR RETURN &
or returning any of your purchased items please email at email@example.com, our customer care representative will get back to you
within next 24-48hours on working days (Monday to Saturday). You can return the
item to our provided address, please note the courier cost of returning the
item will be borne by the customer. In case the item is damaged or not
according to customer wish, UMBRELLA will cover the return shipment charges by
picking the goods up from your given address through courier and in case if you
have to pay the return fee than you will get the refund or the amount will be
adjusted in the next order. Please note that we do not accept the returns for those
products that are not purchased through umbrella.pk.
PROCEDURE OF RETURN
UMBRELLA is providing the facility of return on our website WBM
WITH ORIGINAL RECEIPT
You can return the defective item (if any), within ten days of
purchase; the original purchase receipt will be required for returning the item
with a full paid price.
WITHOUT ORIGINAL RECEIPT
You can also return the defective item (if any) without the original
receipt but the product will then be refunded as per the current selling price
of that time, and the customer will be offered exchange service with the same
or high value.
You will be facilitated with return service during the course of 10
working days after the delivery of the product. The original receipt of the
product will be required for your ease and our convenience.
Presently, a facility for refund is not available but if the
item(s) sent to you is/are not in conformity with your order, for e.g. you
receive a defected product, then a refund can be processed. The return shipping
cost for such items would be borne by WBM International, items would be picked
up from your provided location through a local courier. Please email us the
details in this case at firstname.lastname@example.org so that our customer
support staff may instruct the courier to have the wrong items picked-up from
the location. This facility is only valid for orders within the city.